Refunds, cancellations and disputes

If something went wrong with a purchase, open a support ticket with the invoice number first. Refunds follow the refund policy linked in the footer: unused services can usually be refunded to your balance or to the original payment method within the stated period; domain registrations and used services are not refundable.

Please do not open a chargeback or PayPal dispute before contacting us. A dispute automatically freezes the account and the related services until the bank closes the case, which takes weeks — a ticket is resolved in hours.

To cancel a service, let it expire or use Cancel on the service page; cancellation stops future renewal invoices.