The live chat and its AI assistant

Press the chat bubble at the bottom corner of any page.

Starting a chat

1. Enter your name, e-mail and phone number so our team can reach you if needed. If you are signed in, they are filled in for you.
2. Type your question in Arabic, English or French, or press one of the popular questions.

The AI assistant

• Replies marked AI assistant are written by artificial intelligence. It answers from this knowledge base and from information approved by our team, and links to the full article.
• When you are signed in, it can also answer about your own account: your services and their expiry dates, your invoices and amount due, your wallet balance and your open tickets. When you are not signed in, it never discusses a specific account.
• It cannot make changes — no payments, refunds, cancellations, plan or DNS changes, and no password resets. It tells you where to do it in your dashboard, or passes you to our team.
• Like any AI, it can make mistakes. For anything important, check the linked article or ask our team.

When the AI assistant is not available, the chat still answers instantly from this knowledge base.

Talking to a person

Press Talk to a human at any time, or simply ask for a person. The assistant also hands over by itself for refunds, disputes, abuse reports, hacked accounts and questions it cannot answer reliably. Our team replies in the same window and by e-mail; if nobody is available right now, we answer by e-mail as soon as possible. You can also open a support ticket.

Good to know

• Answer Did this answer your question? with Yes or No to help us improve.
• Your conversation stays in this browser, so you can close the window and continue later. New conversation starts again.