Privacy Policy

1. INTRODUCTION

Hostiguard ("we", "us", or "our") provides web-hosting, domain registration, and related services. We are committed to protecting the privacy and security of our Users and Subscribers ("You").

This Privacy Policy explains how we collect, use, and protect your Personal Data. All personal data is processed in accordance with global data protection standards and the laws of the United Arab Emirates.

For any privacy-related inquiries, please contact our compliance team at: legal@hostiguard.com.

2. SANCTIONS AND RESTRICTED COUNTRIES

In compliance with the laws of the UAE, Hostiguard.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries. We do not collect or process data from users residing in these sanctioned jurisdictions.

3. INFORMATION WE COLLECT

3.1. Information You Provide to Us

• Account Information: When you sign up, we collect your email address, name, and contact details.
• Identity Verification: To comply with ICANN rules for domain registration, we may require images of your passport, national ID, or driving license.
• Payment Information: We accept payments online using Visa and MasterCard credit/debit card in AED. We use secure third-party payment processors and do not store full credit card details on our servers.
• Communications: We collect information from your support tickets, live chats, and emails to assist you better.

3.2. Information Collected Automatically

We automatically collect log data and device information (IP address, browser type, operating system) and use tracking technologies like cookies to improve your experience.

4. HOW WE USE YOUR DATA

We use your information to:

• Identify & Authenticate: To manage your account and register domain names.
• Billing & Transactions: To process payments in AED and send renewal reminders.
• Security: To detect and prevent fraud, spam, and security incidents.
• Compliance: To meet legal obligations in the UAE and international directory requirements.

5. DATA RETENTION AND DELETION

We retain your personal information for as long as your account is active. You have the Right to Delete your data by deactivating your account, subject to legal requirements for tax and audit purposes under UAE law.

6. SECURITY MEASURES

Hostiguard implements high-level security measures, including HTTPS secure access and regular system monitoring. However, remember that no method of transmission over the internet is 100% secure.

7. YOUR RIGHTS

You are entitled to access, rectify, or erase your personal data. You may also object to data processing for marketing purposes at any time through your account settings.