Privacy Policy

1. INTRODUCTION

Hostiguard ("we", "us", or "our") provides web-hosting, domain registration, and related services. We are committed to protecting the privacy and security of our Users and Subscribers ("You").

This Privacy Policy explains how we collect, use, and protect your Personal Data. All personal data is processed in accordance with global data protection standards, including the GDPR where applicable.

For any privacy-related inquiries, please contact our compliance team at: legal@hostiguard.com.

2. INFORMATION WE COLLECT

3.1. Information You Provide to Us

• Account Information: When you sign up, we collect your email address, name, and contact details.
• Identity Verification: To comply with ICANN rules for domain registration, we may require images of your passport, national ID, or driving license.
• Payment Information: We use secure third-party payment processors. We do not store full credit card details (only the last 4 digits for reference).
• Communications: We collect information from your support tickets, live chats, and emails to assist you better.

3.2. Information Collected Automatically

We automatically collect log data and device information (IP address, browser type, operating system) and use tracking technologies like cookies to improve your experience. Please refer to our Cookie Policy for more details.

3. HOW WE USE YOUR DATA

We use your information to:

• Identify & Authenticate: To manage your account and register domain names.
• Support: To troubleshoot issues and respond to your inquiries.
• Security: To detect and prevent fraud, spam, and security incidents.
• Billing: To process payments and send renewal reminders.
• Compliance: To meet legal obligations, such as WHOIS directory requirements for domain owners.

4. DATA RETENTION AND DELETION

We retain your personal information for as long as your account is active or as needed to provide you with Services. You have the Right to Delete your data by deactivating your account, subject to legal requirements for tax and audit purposes.

5. SECURITY MEASURES

Hostiguard implements high-level security measures, including HTTPS secure access and regular system monitoring for vulnerabilities. However, please remember that no method of transmission over the internet is 100% secure.

6. YOUR RIGHTS

You are entitled to access, rectify, or erase your personal data. You may also object to data processing for marketing purposes at any time through your account settings.