Chapter 6 — Support and live chat
6.1 Live chat
The bubble at the bottom corner of every page. Enter your name, e-mail and phone, then ask or click a suggested question — an AI assistant answers at once from this knowledge base (and from your own account when you are signed in), with a link to the full article. Click Talk to a human for our team (Live chat).
6.2 Tickets
Dashboard → Tickets → New ticket: choose the department, describe the issue, attach screenshots. Replies arrive in the ticket and by e-mail / WhatsApp (Open a ticket). A ticket waiting for your reply closes automatically at the time shown on it (Ticket statuses).
6.3 What to include
Service name or ID, the exact error message, the time it happened and what you already tried — this halves the resolution time.
6.4 Policies
Terms of Service, Refund policy, Privacy policy, Acceptable Use Policy, Proxy Service Policy and Reseller terms are linked in the footer.
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