The live chat assistant

The chat bubble at the bottom corner of every page opens the assistant.

Starting a chat

1. Enter your name, e-mail and phone number — all three are required so our team can reach you if the conversation needs a follow-up. If you are logged in, they are filled in from your profile.
2. Type a question in any supported language, or click one of the suggested questions: the answer appears inside the chat window with a link to the full article — you are not taken away from the page.
3. Rate the answer with 👍 / 👎 so it can improve.
4. Click Talk to a human to hand the conversation to our team; replies appear in the same window and by e-mail.

Your conversation is kept on this browser, so you can close the window and continue later.