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Tickets and their statuses, the live chat and its AI assistant, reporting abuse and our policies. · 6 articles
Open a ticket from Dashboard → Support with the service and a clear description; replies arrive by e-mail and in the dashboard.
The chat answers instantly with an AI assistant that uses this knowledge base and, when you are signed in, your own account — and passes you to our team when needed.
Our terms of service, privacy policy, refund policy and reseller policy are linked in the footer of every page.
Send a domain or a hosting plan to another HostiGuard account yourself — a domain needs only the recipient's approval, hosting is reviewed by our team first.
Report spam, phishing, fraud, malware, attacks, copyright infringement, illegal content or a misused HostiGuard Drive link.
What each ticket status means, and why a ticket closes by itself when we are waiting for your reply.
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